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Monitor performance

Track conversations, users, and performance analytics for your agent.

You can monitor your agent’s performance in the Monitor section of your agent’s menu. Here’s a breakdown of each sub-section:

Conversations

You can view a list of all your agent’s conversations in the Conversations sub-section. Just select any conversation to view its details:

Conversation

In this menu, you can access:

  • The conversation’s participants
  • Its conversation ID
  • Which integration it occurred on
  • Its start date and last activity
  • Its current status
  • Any tags associated with it

Message data

You can select any message in the conversation to get a detailed JSON representation of all its associated data:

Message JSON data

AI insights BETA

Select Enable AI to enable sentiment analysis and AI summaries for incoming conversations:

AI insights

Users

You can view all your agent’s unique users in the Users sub-section. Select any user ID to open conversations, events, or logs associated with that user.

Analytics

You can view detailed analytics about your agent’s performance in the Analytics sub-section:

Analytics

For any tile, you can:

  • Select the current range to modify it
  • Select Edit Source to change which data the tile displays
  • Select to access additional options:
    • Show/Hide Legend
    • Type
    • Duplicate
    • Delete